Will the Browser Replace the SoftPhone (Part 2)

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In the first part of this two-part series, we talked about how WebRTC can, and will, replace the softphone. We also talked about how it can be used with SIP Trunks. In this article, we will talk about the benefits and cost savings.

As mentioned in the first part of this series, WebRTC is still in the very early stages of what will become of the technology in the future. WebRTC allows users to have real-time audio and video conferencing without the need to install third-party software, such as with Microsoft’s popular Skype service. This technology is often described as “Skype on steroids” and has many more functions and uses.

Benefits of WebRTC:

1. WebRTC enables users to participate in a communications experience without downloads, registration or general cost

2. Simplicity and reliability

3. Low cost. Adding WebRTC capabilities to the UC platform lowers enterprise IT deployment and support costs by eliminating the need to deploy UC clients

4. Extends reachability, productivity, and efficiency beyond the enterprise. By extending the benefits of UC to an enterprise’s entire ecosystem, external company communications are as simple and efficient as internal communications.

A number of businesses have already seen the potential of the new standard as a way to provide streamlined customer service. The possibilities are endless. One can envision an application that lets musicians play together in real-time via their browsers in high fidelity. Or an enterprise could extend an existing Web-based document repository to allow for direct voice or video interactions between users. With the ability to interoperate with existing systems, WebRTC is poised to grow even more and at a very rapid pace.

Contact DoubleHorn for more information on what WebRTC can do for your organization today.

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