Why Unified Communications? – An Insight into its Advantages

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Part 2/4 of Blog Series on Unified Communications Part 1

The way businesses communicate has undergone a paradigm shift over the past few years and gone are days where are the legacy telephone ruled the roost in handling internally as well as external communication. Other forms of communication such as the email garnered momentum as a convenient and easy to use an alternative. However, with changing times and increasing need for instant messaging and enhanced collaboration, real-time communication centered around a variety of devices such as tablets, smartphones, and PCs. Unified communications (UC) creates an environment where various real-time messaging technologies such as email, video, voice, text and many more applications can be combined and delivered using a single platform to offer a greater degree of flexibility and enable users to transfer information efficiently and manage connectivity effectively.

Several organizations have a few aspects of UC in place but lack a holistic platform that is designed to work together. UC applications built on SIP platform offers several advantages for businesses. They make it easier to collaborate with partners, co-workers and facilitate easier access to integrated services. Unified communications, in a single word, enable business growth by enabling faster decision making, effective collaboration, efficient communication and real-time information sharing regardless of a location of workers and parties involved. By adopting UC powered by SIP trunking, businesses can benefit from improved Quality of Service (QoS), enhanced efficiency, hassle-free maintenance, better return on investment and significant cost savings. Adopting UC from a service provider enables organizations to focus on more strategic issues as the service providers look after the maintenance, upgrading, scaling up and scaling down operations thereby reducing the complexities involved in maintaining the necessary infrastructure. Service providers offer enhanced security, resiliency, scalability and high performance.

The DoubleHorn Advantage

DoubleHorn’s Unified Communications & Collaboration (UC&C) solutions are designed to meet the needs of small to mid-size enterprises (SMEs) with 20 – 2,000 employees. DoubleHorn’s secure SIP trunks eliminate the challenges associated with sourcing software and related hardware components from numerous vendors, making significant capital expenditures, conducting testing to ensure interoperability of all components, tasking employees with day-to-day infrastructure management for performance and availability, and dealing with multiple vendors anytime a problem arises. The secure SIP trunks are interoperable with the industry’s leading UC&C providers, including Avaya IP Office and Avaya Aura, Microsoft Lync and ShoreTel. We have completed the work of testing and proving interoperability between these platforms and our SIP trunks and network so you can benefit from UC&C solutions that simply work. DoubleHorn provides the compliant, managed SIP trunking and the underlying transport network and maintains responsibility for ensuring the ongoing performance and availability of the UC&C infrastructure. A dedicated support team ensures you in time service should you experience any issues or any questions related to your UC&C environment.

DoubleHorn provides interoperable, secure SIP trunks for the industry’s leading UC&C providers, including Avaya IP Office and Avaya Aura, Microsoft Lync and ShoreTel. Whether you use your existing high-speed internet connection or you take advantage of the DoubleHorn Core Network and one of our broadband offerings, you can expect a robust feature rich solution. Contact us at 855-61-VOICE (86423) or solutions@doublehorn.com.

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