Services 2

Cloud Broadcast

A secure and simple way to communicate to one person, or many, via text, email or voice. Whether your message needs to be heard immediately, or at a scheduled date and time, Cloud Broadcast makes mass outreach a point-and-click operation. There’s is no hardware or software to purchase, install and maintain and subscribers have immediate access to the full complement of capabilities from an intuitive web-based interface. Our Cloud Broadcast service is perfect for private and public-sector organizations that need to instantaneously reach large groups of targeted recipients. Event organizers can reach attendees through text to provide schedule updates; marketers can contact customers via email to promote a sale; and public safety officials could generate emergency alert calls if circumstances merit.

Benefits

Cloud Broadcast is ideal for these types of organizations:

  • Retail—promotional messages, coupons, chat, polls/surveys
  • Educational institutions—campus safety alerts, closing announcements, parental notifications, institutional advancement, sports team announcements
  • Local and state governments—lost or missing person, crime/criminal alerts, weather notifications, emergency notifications, political messages
  • Medical practices and hospitals—appointment reminders, test results
  • Professional services (legal, financial, real estate, insurance)—open house, deadlines, renewals, recruitment, membership drives
Voice
  • Extensive reporting
  • Press-1 to transfer
  • Bring your exported contact list
  • Text-to-speech options
  • Easy to set up “Do not call” list
  • Automatic retries for any call result
  • Customizable messages for answering machines
  • Use your own number for Caller ID
  • Schedule to run at the best time for your clients
Text
  • Customizable messages for all recipients
  • Rent keywords to build opt-in lists
  • Bring your contact list from your CRM
  • Extensive reporting
  • Easy to set up “Do not text” list
  • Simple to manage Auto-replies
  • Schedule to run at the best time for your clients
  • Textable local numbers for rental
  • Send thousands of messages instantly
Standard Support
  • Application subscription setup
  • Initial user training
  • Application performance management and update
  • Security monitoring
  • Access to DoubleHorn’s online support portal, MyDoubleHorn.com
  • Access to DoubleHorn guides and documentations
  • Demos and tutorials
  • FAQs and technical specifications information
  • DoubleHorn forums and wikis
  • Tier 1 technical support (M-F 8:00 AM – 6:00 PM CST)
  • Consolidated Services Billing (Customized Billing and Reporting available at an additional charge)

Cloud Softphone

DoubleHorn’s Softphone can be downloaded onto any PC, laptop, tablet, cellphone or other Internet connected device (Mac, Windows, Linux, Android, iOS and Blackberry) and includes the capability of a single number to ring to all devices. Softphone enables small and midsize enterprises (SMEs) to connect with customers and colleagues more affordably and in many more ways than with standard desktop telephone service. Additionally, the softphone solution is designed for integration with leading Customer Relationship Management (CRM) applications, providing SMEs with important customer data and powerful communications capabilities right at their fingertips.

Benefits
  • Flexible—Works with almost any VoIP gateway provider or office PBX
  • Feature-rich—Includes all the features of a phone managed and used from the desktop, as well as conferencing, recording, and voice commands
  • Simple—Compliant with the Telephony Application Program Interface (TAPI)standard for easy integration with leading CRM suites
Voice & Video Calling
  • Make HD voice and video calls and conference calls
  • View, send and receive high-definition (HD) video (720p)
  • Standard telephony features include speakerphone, mute and ability to transfer, forward and hold calls
  • See incoming call alerts
  • Hide your ID for calls
  • Employ “Do Not Disturb” function for audio and video calls
  • Support for voicemail with Message Waiting Indicator (MWI)
Instant Messaging (IM)
  • Send and receive Instant Messages in real time
  • See IM alerts for incoming IMs
  • Send instant messages to groups
  • Invite and chat with multiple people in one messaging window (Group Chat via XMPP)
  • Save, view and search previous instant messages in an IM archive
  • Employ “Do Not Disturb” function for blocking incoming Instant Messages
Presence
  • Set your presence status so contacts know how and when to get a hold of you best
  • Receive or block notification alerts for contacts’ presence status updates
  • Establish unique privacy rules for your presence status for individual contacts
Enhanced Contact Management
  • Manage, sort and filter up to 3,000 contacts with support for contact avatars
  • Synchronize your contacts with Microsoft Outlook® personal address book (Windows only) or Mac Address Book (Mac only)
  • Create groups for contacts with the ability to place one contact in several groups
  • Set a default contact method for each contact
  • Add a contact during a call
Optimized Interface
  • Focused around your address book, the contact-centric interface gives you more ways to make, receive and manage your calls and IMs
  • Navigate contacts, contact favorites, call history and corporate directory with just a click of your mouse
  • Hide the dial pad when you don’t need it
  • Scale to different sizes to maximize space on your desktop
Security and Network Traversal
  • Advanced security with signaling and media encryption via TLS and SRTP
  • Firewall traversal and compliance with the latest standards (ICE, STUN, & TURN)
Advanced Interoperability and Configuration
  • Send and receive Instant Messages in real time
  • See IM alerts for incoming IMs
  • Send instant messages to groups
  • Invite and chat with multiple people in one messaging window (Group Chat via XMPP)
  • Save, view and search previous instant messages in an IM archive
  • Employ “Do Not Disturb” function for blocking incoming Instant Messages
Standard Support
  • Application subscription setup
  • Initial user training
  • Application performance management and update
  • Security monitoring
  • Access to DoubleHorn’s online support portal, MyDoubleHorn.com
  • Access to DoubleHorn guides and documentations
  • Demos and tutorials
  • FAQs and technical specifications information
  • DoubleHorn forums and wikis
  • Tier 1 technical support (M-F 8:00 AM – 6:00 PM CST)
  • Consolidated Services Billing (Customized Billing and Reporting available at an additional charge)

Cloud Fax

Save time and money by using your high-speed Internet service to send and receive faxes. DoubleHorn’s Cloud Fax* applications allows you to link your existing fax, copier and scanner devices into your DoubleHorn system so you can take advantage of unlimited local and domestic long distance. Any fax charges are included on the same bill as your phone, Internet and other DoubleHorn services.

  • Use Your Own Multi-Function Fax, Copier and Scanner Devices
  • Keep Your Existing Cord/Line and Fax Configuration
  • No Special Hardware or Desktop Software Required
  • Unlimited Local and Domestic Long Distance
  • Multiple Markets Served with One Fax Line
  • Integrated Within the IPOne™ Managed Bundle for Quality of Service

Pricing

Professional: $15.00 / month
Business: $20.00 / month
Enterprise: $25.00 / month

Cloud Content Sharing

Cloud Sharing provides a rich collaboration environment for users to manage and share content, such as documents, presentations, wiki content, blogs and more. Cloud Sharing enables virtual teams to share and collaborate on projects, while putting an end to lengthy email chains and lowering the demand on network resources. Access to and security for documents can be controlled and managed, while still enabling teams to quickly communicate and collaborate. Document and collaboration activities can be organized in much the same way as your business is organized. Documents are available to approved users from anywhere an Internet connection is available.

Benefits
  • Cost-effective—Saves time and money by increasing productivity
  • Customizable—Easily customizable and personalized
  • Collaborative—Work with colleagues on a variety of file formats and manage according to workflows
  • Maintenance free—No provisioning or configuration required, and patches and updates are automatic
  • Highly scalable—Grows as your needs grow
  • User friendly—The intuitive interface speeds adoption and use
  • Share your documents with your colleagues
  • Collaborate in real time
  • Maintain control of your document versions
  • Access your documents from anywhere on the Internet
  • Manage security and access to your documents using permission-based roles
  • Convert document formats automatically (e.g., saving an MS Office document as a PDF)
  • Manage shared calendars
  • Receive alerts and notifications when changes are made or review and approval are required

Business Email Suite

Find out how much more you can accomplish with DoubleHorn’s hosted business-class email solution. DoubleHorn’s Email Suite with Mobile Sync keeps your business moving forward by keeping everyone in the loop. This best-in-class business email solution lets you avoid the cost of installing and maintaining complex software and ensures that you always have secure, reliable access to your business communications, anytime, anywhere. Take advantage of email services, shared calendar and address book services, task management, encryption, support for mobile messaging, and other capabilities designed to enhance productivity.

You’ll save time and money and always have the latest email and collaboration technology at your fingertips. Compare our service with Microsoft Exchange, SharePoint and Lotus™ Notes and you’ll be amazed at how much more you can do and how much less it will cost.

Universal Features (provided with all plans)
  • Online Email Management Web Interface
  • Calendar
  • Tasks
  • Address Book
  • Themes

Business Email Suite

Find out how much more you can accomplish with DoubleHorn’s hosted business-class email solution. DoubleHorn’s Email Suite with Mobile Sync keeps your business moving forward by keeping everyone in the loop. This best-in-class business email solution lets you avoid the cost of installing and maintaining complex software and ensures that you always have secure, reliable access to your business communications, anytime, anywhere. Take advantage of email services, shared calendar and address book services, task management, encryption, support for mobile messaging, and other capabilities designed to enhance productivity.

You’ll save time and money and always have the latest email and collaboration technology at your fingertips. Compare our service with Microsoft Exchange, SharePoint and Lotus™ Notes and you’ll be amazed at how much more you can do and how much less it will cost.