Support services are unavailable for Skype users. There is no one to contact when a problem arises or for just basic support. DoubleHorn video conferencing services offer a wide variety of help desk and onsite services to ensure a high level of customer service. This reduces your IT workload as well as efficiency.
As a video conferencing solutions provider, we get a lot of questions about using Skype instead of a Managed solution. And to the point, why would you not use Skype?
It’s very simple to use, everyone knows about it and for the most part, it’s a free service. Sounds ideal right? Not quite. Skype is ripe with limitations when used as a business tool versus a consumer tool. In this post, we will dig into a quick comparison of Skype and Managed Video as a Service (MVaaS).
There are many key differences that each solution is designed for. Skype is optimized for point-to-point audio and video calls, which means it is designed to support two computers and two participants only. You have probably seen the Skype ads showing a traveling parent speaking with their child back at home. That’s what it was designed for and not really for business use. On the other hand, video conferencing is optimized for multi-point calls, which means multiple parties on multiple devices can participate in a single call. Imagine your weekly sales meeting where you have a few co-workers in a conference room at the headquarters, a couple of people working from home on their laptops, and an executive calling from his personal Telepresence system – all in a single call.
Video conferencing has come a very long way in the last couple of years. Thanks to smaller vendors like DoubleHorn breaking barriers, there are video conferencing services that are interoperable with standards-based video conferencing systems. DoubleHorn has broken down the barriers to offering compatibility of wide variety of video-enabled devices, such as tablets, smartphones, and desktops. Unfortunately for Skype, their users can only connect with other Skype users and cannot connect to your traditional video conferencing equipment.
Quality of service is a huge issue when using Skype. Skype requires 5 times the amount of bandwidth that video conferencing services require. he substantial amount of bandwidth required for Skype calls can reduce or interrupt critical network performance since the Skype video traffic cannot be prioritized through the use of Quality of Service (QoS) settings. This leads to a degraded network and meeting disruptions, such as choppy audio, frozen video and dropped calls.
Since Skype is designed for consumers, it only offers basic features. Business video conferencing services include advanced features, such as streaming and recording, multiple screen layouts, full conference controls and real-time reporting. These features not only make for a professional experience but these features come in handy.
There are so many security vulnerabilities when using Skype. To many to list here. All you have to do is Google “Skype Security” and you will find a plethora of issues. DoubleHorn and our Managed Video as a Service makes security a top priority. Seamless firewall traversal, video call encryption, conference controls and real-time management of bandwidth are just a few capabilities that businesses should consider when seeking a video solution.
In conclusion, Skype is an excellent tool for keeping in touch with long-distance loved ones. If you are seeking a solution that requires secure video communication, low-bandwidth and interoperability across multiple platforms and participants then an MVaaS is what you need.
For a free assessment with MVaaS contact DoubeHorn Communications today.