Support
Services

DoubleHorn Provides Voip And Cloud Support As An Alternate Or Additional Support Service

Added Support for Your Cloud Services

DoubleHorn provides support for AWS, AZURE, Rackspace, GCP, and Office 365 customers as an alternate or additional support service to those offered by the actual cloud providers. DoubleHorn support is ideal for customers who desire a personal experience, with quick accessibility to a human being vs. Bot interaction. Cloud-specific incidents requiring tier-3 escalation or requiring remediation by the cloud vendor are forwarded to AWS, Azure, GCP, and Rackspace partner support directly, at no additional cost to you.

Included in our support and managed cloud security is performance monitoring for AWS, Azure and Google Cloud Platform. Subscribers can engage DoubleHorn to monitor their Public Cloud infrastructure and provide alerting and notification when threats are detected and pre-defined performance thresholds are triggered.

With our Call Center Services, you receive a dedicated operations team who provides minimum tier-1 support for incident resolution, with best-in-class SLAs at competitive rates. Support packages can be tailored to your specific needs.

  • Rapid response times for your most critical needs
  • Faster value realization
  • Reduced implementation risks
  • Accelerated adoption success through best practices

Included in our support and managed cloud security is performance monitoring for AWS, Azure and Google Cloud Platform. Subscribers can engage DoubleHorn to monitor their Public Cloud infrastructure and provide alerting and notification when threats are detected and pre-defined performance thresholds are triggered.

With DoubleHorn’s customer portal, you can access past and present billing, receive current cloud data, and contact our dedicated support team.
  • TRACK SPEND OPTIMIZATION

    For those who are worried about paying for cloud features that they neither need nor want, DoubleHorn’s support services help you by monitoring your usage and spend so that you can take advantage of what the cloud has to offer and ensure cost optimization of your workloads.

  • SECURITY

    Evolving your infrastructure means your security must evolve as well to protect your enterprise, we monitor your security to keep up with the agile public, private and hybrid cloud environments of today.

  • INSIGHTS

    With your information stored in the cloud, we track and build customized reports to analyze information organization-wide. From those insights, you can increase efficiencies and build action plans to meet organizational goals.

Value-Added Support Services

Our support services are ideal for providing you with a personal experience tailored to meet you needs and to ensure you are utilizing their cloud properly.

PERFORMANCE

Our support specialists evaluate your cloud to measure infrastructure performance to understand application workloads and cloud space to ensure you’re always at your optimal cloud configuration and pricing plan.

Scalability

Scale your cloud infrastructure up or down to exactly the amount of computing power you need, exactly when your business needs it. Purchase what you need to get started and grow your performance seamlessly to accommodate changing demands.

CASE MANAGEMENT

Our dedicated team will monitor your cloud instance and help you create and manage support cases so your time management is spent focused on growing your business and less on technical support issues.

A Dedicated Operations Team with Call Center Services

A dedicated operations team provides minimum tier-1 support for incident resolution, with best-in-class SLAs at competitive rates. Our support packages can be tailored to your specific needs and reduce risk with a more robust security package and add value and visibility with data-driven analytics. Our cloud support is just one element of our managed services but it is the main component that helps you focus on your business and less on technical support.

Let us monitor your cloud resources, and through our customer portal, we will deliver dashboards of your platform and metrics from your provides, making it easy to understand components and monitor auto-scaling clusters without the hassle of trying to do it on your own

  • Dedicated Support
  • Incident Resolution
  • Competitive Rates
A Dedicated Operations Team with Call Center Services

A dedicated operations team provides minimum tier-1 support for incident resolution, with best-in-class SLAs at competitive rates. Our support packages can be tailored to your specific needs and reduce risk with a more robust security package and add value and visibility with data-driven analytics. Our cloud support is just one element of our managed services but it is the main component that helps you focus on your business and less on technical support.

Let us monitor your cloud resources, and through our customer portal, we will deliver dashboards of your platform and metrics from your provides, making it easy to understand components and monitor auto-scaling clusters without the hassle of trying to do it on your own

Schedule a Consultation

Transitioning to Cloud is not as simple and painless as the big vendors claim.

Schedule a complimentary cloud assessment with our cloud architects. We’ll walk you through the best approach, tailored to your business, customize your migration and identify the steps to get you the maximum use of your cloud services.

Schedule a Consultation

Transitioning To Cloud Is Not As Simple And Painless As The Big Vendors Claim.

Schedule a complimentary cloud assessment with our cloud architects. We’ll walk you through the best approach, tailored to your business, customize your migration and identify the steps to get you the maximum use of your cloud services.

Try The Cloud Pricing Tool