Keeping Customers Happy

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As customers expectations for service rise, many companies continue to fail to provide excellent customer service. DoubleHorn is not only a front-runner of technology innovations, but we also pride ourselves on top-notch customer service and keeping customers happy.

Some companies don’t see the value in providing amazing customer support. Many seem to sacrifice customer service in an attempt to cut costs. Others are not motivated to invest the time or money in order to execute proper customer service. Finally, some don’t make it a priority or expect that their employees have a customer focus. Whatever the reason, all of these companies have one thing in common: they are at risk of losing their most valuable asset – their customers.

DoubleHorn gives our customers many ways to contact us. You can either pick up the phone and expect a live person to direct your call with minimal time on hold. You can also chat with us live online from our website or email us directly. Either way, you choose, you can guarantee a quick response.
We understand that our employees are the face of the company and they must bend over backward to make customers happy. We also invest in technology that has a customer focus in making service a priority.
As you can see our reviews online are exceptionally better than our competitors. We strive to provide the best service in the industry and as a result, our customers are happy. You may also read customer testimonials here.
We offer managed solutions to your communications needs. We own our own network which gives us control to proactively monitor our customers quality of service. This is very beneficial to our customers because we know when a problem arises before our customers do and we are able to get problems fixed without delay.

We are Texas-based, located in Austin. All of our customer service reps are local and in-house to assist you immediately.

Contact DoubleHorn today for all your communications and cloud services needs and experience the DoubleHorn customer service difference.