DoubleHorn Puts Customer Service Reputation on the Line with Unbiased References

Drew Bixby
Read Time: 2 minutes

References-Online Interviews Customers of Texas’ Leading Small Business Broadband Phone Service Provider and Posts the Interviews Online

Austin, TX, June 23, 2009 – When DoubleHorn CEO Tab Schadt went looking for a company with a national reputation for conducting unbiased interviews of its customers, the search began and ended with References-Online.

References-Online, the industry leader in the reference management space, works with Fortune sized corporations, such as SAP, Phillips, Sybase and Level 3, who recognize the value in sharing the real story about the relationship with their customers. Like References-Online’s Fortune clients, DoubleHorn shares that commitment and vision.

“The strength of our company is not simply our ability to provide hosted phone service, managed broadband or email applications to small and medium-sized businesses, but to deliver unwavering customer service that adds measurable value and helps our customers operate their businesses day to day,” said Tab Schadt, CEO of DoubleHorn.

To that end, we provide local technical support in each of the major Texas markets we serve and guarantee that a live person will answer the phone within four rings during normal office hours.

Jim Mooney, Founder, and CEO of References-Online noticed that commitment in DoubleHorn from the beginning.

As a valued client, DoubleHorn continues to support the high standard for the kind of company we want to work with — one that places a tremendous amount of importance on its reputation in the marketplace, said Mooney. Given that commitment, we were not surprised by the effectiveness of our reference management system and DoubleHorn’s reference interviews.

As part of the initial engagement, References-Online contacted executives at several DoubleHorn clients. One such client was uControl, an Austin, TX-based IP security, monitoring, and automation company.

References-Online spoke with Chuck Granberry, uControl’s Internal Operations Manager, about the Voice over IP system that DoubleHorn deployed and currently manages for the provider of next-generation home security and automation solutions. “We did not want to have a large initial outlay of capital,” Granberry said, “At the same time, uControl wanted a provider who could deliver a system that was dependable and that would allow us to focus on our core business, without having to figure out how to manage our phone system.”

“The thing we like about DoubleHorn,” said Granberry during his References-Online interview, “is that DoubleHorn has allowed us to grow our business without having to grow our telephone and broadband expense, and that’s been nice.”

About DoubleHorn

Austin, Texas-based DoubleHorn specializes in providing Small Business Communications services to Dallas, Ft. Worth, Austin, San Antonio, Houston, and their surrounding areas. Services such as Hosted VoIP, High-Speed Internet, Metro Ethernet, Data Backup and Recovery, Email, Collaboration and SIP Trunking. DoubleHorn includes all customer premise equipment at no cost, considering equipment as part of the Managed Service offering. DoubleHorn’s service bundles provide the perfect Small Business Communication solutions and are fully interoperable with leading IP equipment manufacturers, such as Polycom, Adtran, Cisco, Digium and Linksys to name a few.

About uControl

The uControl platform offers home security, lighting control, thermostat, smart grid power control, multi-room media distribution, web widgets, instant alerts, and home health monitoring using open industry standards. Austin-based uControl was born of a desire to move home security beyond the stagnant offerings of traditional systems and into the future by offering their customers a unique, differentiated service with lifestyle enhancing features an unprecedented peace of mind