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Dedicated Cloud Support

Receive dedicated support and management for AWS, Microsoft Azure, Rackspace, Google Cloud, Alibaba Cloud, and IBM Cloud customers as an alternate or additional support service to those offered by cloud providers. With our Support Services we monitor the performance and cost of your public cloud solutions and track your current cloud spend, utilizing our custom-built CX Portal that provides you with insight into things like uptime and health of your cloud instances, using them to generate graphs and real-time alerts.

What is Cloud Services Brokerage?

What is Cloud Services Brokerage?

Our Cloud Service Brokerage adds value to your organization’s use of cloud services. As your broker, we track your billing to keep your spend within budget. DoubleHorn is an authorized reseller for AWS, AWS GovCloud, Azure, Azure Government, Google Cloud Platform and Rackspace. These vendors extend wholesale pricing discounts to us which we, in turn, pass on to you. It’s that simple. For existing cloud customers, DoubleHorn assumes billing responsibility for your account. The configuration of your existing services stays the same. For new cloud customers, DoubleHorn creates the initial subscription, then hands the “keys” over to you. So how much can you save? DoubleHorn Cloud Services Brokerage customers save on average 6% compared to direct pricing from AWS, Azure, and Google.

According to Gartner, Cloud Services Brokerages fulfill three primary roles: Aggregation Brokerage, Customization Brokerage or Integration Brokerage. Most brokerages provide services in one or two of these areas. DoubleHorn provides all three. Aggregation is our primary focus, helping you select the best cloud services to meet your needs. Our years of IT services experience also enables us to help you put in place and customize your selected cloud technologies.

DoubleHorn’s Cloud Services Brokerage experts manage and control all your workloads. Your information is accessible on our custom designed customer portal.

DoubleHorn provides support for AWS, Microsoft Azure, Rackspace, Google Cloud, Alibaba Cloud, IBM Cloud, and Microsoft Office 365 customers as an alternate or additional support service to those offered by cloud providers.

  • CLOUD MANAGEMENT

    The CX Portal gives you a simplified accounting of your full lifecycle management and current workload. Gain visibility to ensure high quality for your organization by measuring benchmarks on progress, adoption, and complexity.

  • IDENTIFY TRENDS

    We provide a detailed summary of your full lifecycle management and current workloads. This includes anomaly reporting, pattern detection, and exhaustion prediction. Your summary clues you into longer-term trends that may require attention.

  • TRACK SPEND OPTIMIZATION

    For those who are worried about paying for cloud features that they neither need nor want, DoubleHorn’s support services help you by monitoring your usage and spend so that you can take advantage of what the cloud has to offer and ensure cost optimization of your workloads.

Our dedicated team will determine the best cloud infrastructure for your company by providing data-driven analytics, cost analysis, bill assumption, security recommendations, and a simplified cloud migration management plan.

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Our Dedicated team will walk you through the best approach, tailored to your business, customize your migration and identify the steps to get you the maximum use of your cloud services.

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