Choosing a Unified Communications Platform

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Companies of all sizes are increasingly being challenged to beat tight operational schedules and meet customer demands – all while walking that tightrope of diminishing IT budgets and limited staffing resources. As much as technology has advanced in the last few decades, there are still only 24 hours in a day. That’s where Unified Communications, comes into play.

 

Making a move to a new service provider is a huge decision. Not only are there many choices available but it’s also a good idea to educate yourself on how it works and why it will be a good move for your organization. It is extremely easy to get tied up in knots during the process of researching your best options. Being held in one place is exactly not what you want to do. The entire point of utilizing and implementing Unified Communications (UC) is to unite the knots and becoming a more agile and flexible organization.

 

Superior Technology

Will the technology support all your enterprise applications and streamline workflow for all your employees? That is a very important question. Importantly, paying attention to the quality of the security; this is a very important feature. Another important consideration is the quality of the technology which should include an investigation into the network architecture. This needs to accommodate the demands of a UC solution.

 

Technology Flexibility

Future proofing your business is a major reason that organizations are relying on cloud based unified communications. Most of the value in UC comes from the scalability and flexibility of the solution. Without that UC loses most of its appeal. Make sure your UC provider has a history of innovation and is committed to innovation.

 

Demonstrable Success

As they say in financial circles “past performance is no guarantee of future returns”. This holds true in MOST cases. However, aligning your organization with a proven platform and vendor that has had success with similar companies as yours, gives you peace of mind that the vendor has experience in your niche.

 

Mobile/Softphone

As you surely know, mobile is very important for employees and workers today expect to be able to access work information from their own device regardless of where they are in the world. It’s is imperative that the provider you choose has a solid mobility solution.

 

Below are some additional considerations you need to look at while choosing a UC that can improve your organization’s productivity:

 

  • Extremely low TCO (Total Cost of Ownership)
  • Time saved to deploy
  • Superior support

 

Do your research thoroughly when choosing a UC provider. The task may take a little time but outweighs the benefits in the long term. It is not an easy task to have to change vendors. It’s not only a daunting task but can prove to be a financial burden as well. Finding a solid vendor that has evolving technology is optimal for a healthy long-term relationship.

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