Business Case for Unified Communications from a CIO Perspective

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Part 3/4 of Blog Series on Unified Communications

To stay ahead of competition and progress, your business can’t afford to solely rely on legacy telephone systems and emails but rather needs an efficient, immediate and reliable way to connect distributed and remote teams of partners, co-workers, and suppliers. Unified communications provide wide-ranging benefits and this blog tries to build a business case for UC from a CIO’s perspective.

IT Infrastructure and operation teams typically assess three broad benefits while building a business case for UC. These benefits include productivity benefits, operational benefits, and strategic benefits. A CIO generally assesses if these objectives are met by UC. UC facilitates all the said benefits to a business. Typical benefits offered by UC from CIO’s perspective include:

Enhanced savings through centralized trunking: IT professionals, as a part of the VoIP project can centralize their trunks thereby increasing their usage and thus cuts down on a number of trunks required to carry the same traffic. SIP trunking that uses compression can further cut down on average trunk bandwidth needed.

  • UC can reduce staffing and management costs: UC facilitates a reduction in management and staffing costs. Given the fact that it is a unified platform on which a bouquet of services is offered, CIOs can be assured that the cost of maintaining UC is much less costly than managing multiple platforms. Professionals trained in managing UC can eliminate the need to employ additional personnel to manage different services.
  • UC facilitates a reduction in carrier communication costs: Businesses spanning across multiple locations usually account 30% to 40% of their long-distance costs for internal communications. Adopting UC facilitates a total reduction in these costs by moving the traffic to corporate WAN.
  • UC suites can run on virtualized servers: Unified Communications vendors are facilitating further reduction in costs by consolidating their offerings and migrating their operations on virtualized servers thereby allowing CIOs to channelize their energies on more important issues as the service providers manage and operate the services.
  • Consolidation of services frees up resources: Often businesses deploying UC have overlapping licensed solutions and end up paying twice for the same service. As the vendor side of the UC market matures and service providers offer a broader suite of products, CIOs will be able to consolidate all their maintenance and licensing costs thereby facilitating additional cost savings and freeing up of manpower otherwise required to manage mundane operations.
  • UC enables businesses to generate more value, reduce the duration of the sales cycle and increase customer satisfaction. UC implementation also facilitates a reduction in IT costs, reduction in the cost of converged networks and reduced cost of travel. UC also offers strategic benefits by facilitating improved innovation and internal collaboration.

DoubleHorn provides interoperable, secure SIP trunks for the industry’s leading UC&C providers, including Avaya IP Office and Avaya Aura, Microsoft Lync and ShoreTel. Whether you use your existing high-speed internet connection or you take advantage of the DoubleHorn Core Network and one of our broadband offerings, you can expect a robust feature rich solution. Contact us at 855-61-VOICE (86423) or