Beyond Business Phone Systems : Unified Communications

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Part 1/4 of Blog Series on Unified Communications

What does Unified Communications mean?

As the name suggests, unified communications facilitate efficient and effective collaboration by unifying various modes of communication into a single, combined user interface. With unified communication, your voice, video, and audio work seamlessly with text, email, voice messaging, web collaboration and video conferencing in one single interface. The unified communication solution leverages the power of VoIP telephony to offer enterprise applications, personal information, and multimedia communications into one integrated and seamless environment.
Since we are talking about integration of services, just about everything at the service of communication can be integrated. Some of the most common things include:

Real-time Communication: It involves getting an immediate output based on the input. Examples include call screening, paging, instant messaging, conferencing etc.

  • Transactions: This includes online transactions made online through the web or otherwise such as online banking, e-commerce etc.
  • Unified Messaging and multimedia services: This includes voice communication in all its forms like fax, e-mail, fax and various other multimedia elements like video, pictures, and animations etc.
  • Data Services: This includes information delivery like online services, web data etc.
  • Extending VoIP to offer multiple services:

VoIP phone system acts as a single, unified platform that can offer voice, mobility, video, collaboration, and instant messaging services. Built from ground up for IP, business VoIP such as DoubleHorn’s IPOne™ softphone offers several benefits to small and mid-size businesses. It allows SMEs to connect with colleagues and customers easily, efficiently and affordably in many ways than a standard desktop telephone service. VoIP based application doesn’t have a single point of failure and in the event of a WAN failure, the VoIP system continues to receive and place calls on the PSTN without any disruption thereby making the offering of unified communication over VoIP networks a reliable option. Offering all the forms of communication on a single, user-friendly VoIP system frees up valuable IT resources to work on other important projects.

DoubleHorn provides interoperable, secure SIP trunks for the industry’s leading UC&C providers, including Avaya IP Office and Avaya Aura, Microsoft Lync and ShoreTel. Whether you use your existing high-speed internet connection or you take advantage of the DoubleHorn Core Network and one of our broadband offerings, you can expect a robust feature rich solution. Contact us at 855-61-VOICE (86423) or solutions@doublehorn.com.

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PRI Vs SIP - SIP trunking, in comparison to conventional PRI system offers many benefits to companies.Why Unified Communications? - An Insight into its Advantages. The way businesses communicate has undergone a paradigm shift over the past few years and gone are days where are the legacy telephone ruled the roost in handling internally as well as external communication.