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Monthly Archive for: "April, 2016"

Cloud Services Brokerage Integration

April 19, 2016

Cloud Services integration brokerage is one of the principal cloud services brokerage roles and is defined by Gartner as a category of outsourcing IT for integrating purposes. The basic premise [...]

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    WFO: Bridging the Gap- Visibility, Accountability, Consistency, Profitability

    April 13, 2016

    The concept of cloud-based workforce optimization (WFO) solutions is increasingly capturing the imagination of decision makers in contact center companies. WFO software can revolutionize manual [...]

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      Multi-location Contact Centers and Work-at-Home Agents

      April 6, 2016

      The workforce is changing. Gone are the days when companies had to set up huge contact warehouses for agents to handle calls and offer customer services. A large chunk of todays workforce is [...]

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