Cloud Services Brokerage Integration
Cloud Services integration brokerage is one of the principal cloud services brokerage roles and is defined by Gartner as a category of outsourcing IT for integrating purposes. The basic premise [...]
WFO: Bridging the Gap- Visibility, Accountability, Consistency, Profitability
The concept of cloud-based workforce optimization (WFO) solutions is increasingly capturing the imagination of decision makers in contact center companies. WFO software can revolutionize manual [...]
Multi-location Contact Centers and Work-at-Home Agents
The workforce is changing. Gone are the days when companies had to set up huge contact warehouses for agents to handle calls and offer customer services. A large chunk of todays workforce is [...]