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As video conferencing evolves, more and more companies, both large and small, are relying on it as a daily tool to stay connected and productive. In this two-part series we will dig into the [...]

One of the major forces reshaping the call center is the conversion to SIP. SIP Trunking is an IP based technology, therefore it is possible to architect it like other IP services. This gives you [...]

I want to start this article off by dispelling the myth that it’s “SAFER” to choose large carriers over smaller carriers. You may assume that large businesses have better systems in place and [...]

In the first part of this two-part series, we talked about how WebRTC can, and will, replace the softphone. We also talked about how it can be used with SIP Trunks. In this article, we will talk [...]

WebRTC is real-time communication between Web browsers: voice, video, and data.  WebRTC is already available in Google’s Chrome and Mozilla’s Firefox browsers and new applications are still [...]

With the advancement of Unified Communications (UC) technology, it’s surprising more individuals aren’t working remotely. Today UC solutions include softphones, video, instant messaging, email, [...]