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IPOne™ is your complete small business communications solution. For one monthly fee you get Unlimited Telephone Service, High-Speed Internet Access, Email, Data Back-up and Polycom phones. It's everything your small business needs...for 50-85% less!
- Dial by name
- Day/night mode
- Flag dependent
routing
- Multiple language
support
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- Multiple conference rooms
- Moderator Control
- Access PIN customization
- Local Phone Number for each market
- Name announcement
- Custom mixing of announcements with background music
- Email file to Moderator of recorded Conference
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- Simultaneous ringing to cell phone and PDA
- Direct inward station access, outbound calls from cell phone
- Call back on mailbox message
- Call back when extension becomes available
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- Agent login/logout (static/dynamic)
- Escalation agents
- Selectable routing algorithms (most idle, random)
- Custom mixing of announcements with background music
- Call recording
- Call supervision, teach mode
- Call routing with night/day mode and other flags
- Instant Message notifications about queue status (coming soon)
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- Three stage hunt group with parallel and sequential forking
- Call routing with night/day mode and other flags
- Call routing to final stage destination
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- Remote system access and management
- Intelligent Call Routing based on pre-defined criteria
- Line and “trunk” capacity allocation
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- Multiple prompts and name recording
- Voicemail to email
- Moving and copying of messages to extensions and groups
- Recording of comments to messages
- Fast forward and rewind for message playback
- Message waiting support (MWI)
- Call recording into mailbox
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- Extension specific dial plan, time zone and language support
- Park orbit preference
- Call redirection
- Hot seating support
- Camp on
- Emergency number support
- Intercom (2-way) and Paging (1-way unicast and multicast) support
- Call barge in
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- Extension, queue, hunt group and status flag monitoring
- Park orbit key support
- Shared Line emulation (coming soon)
- DND, agent status lamps (coming soon)
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- Regular expression-based routing for DTMF input and Caller-ID
- Timeout handling
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- User address book and domain address book
- Black and white list support
- CSV Import
- Speed dial support
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- Access from anywhere
- User, Domain and System Administrator permission level access
- Monitor real-time station and location specific call activity
- Log call activity for performance, job coding and/or business improvement
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